Datenschutz-Bestimmungen

 

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 („GDPR“) and its implementing regulations, ROIG CERAMICA, S.L. informs all users of the website www.rocersa.com (the „Website“) about the processing of their personal data, provided during access and use of the Website and in their day-to-day relationship with ROIG CERAMICA, S.L.

Identification data

Name: ROIG CERAMICA, S.L.

Address: Camino Foyes Ferraes, 15

Town: Alcora
Province: Castellón.

Telephone: 964 386 060
Email: rgpd@rocersa.com.

URL: www.rocersa.com

 

What is the general purpose for which we will process your personal data?

To deal with the request for information requested through the contact section of the website.
To send information, also by electronic means, about ROCERSA, S.L., about our activities, offers, promotions and other information that we understand to be of interest to you.
To enable the management of the business relationship with customers and/or suppliers.

What is the legitimacy for the processing of your data?

To attend to the request for information requested by e-mail rpdg@rocersa.com. The consent expressed from the request sent.
To send information about ROCERSA, S.L. and the different establishments in the chain. Your consent / art. 21.1 LSSI, in the case of electronic communications.
Management and membership of our management system, Art 21.2 LSSI for sending communications.
To enable the management of the business relationship with customers and / or suppliers, the execution of the contract.

How long will we keep your data?

In general, the data provided will be kept for as long as necessary for each of the purposes for which the data is intended. In any case, in the case of information relating to the provision of services, for the legally established periods of time. During the period necessary to respond to and carry out the corresponding internal monitoring of the suggestion or observation communicated. With regard to the sending of commercial communications by electronic means, indefinitely, until you tell us otherwise.

 

To which recipients will your data be communicated?

In general, there are no plans to communicate your data to third parties. The only communications that, apart from those legally established, may be carried out would be between ROCERSA, S.L. Apart from the aforementioned, third parties, Data Processors, may have access to your data.

 

What are your rights when you provide us with your data?

Insofar as ROCESA, S.L. processes your personal data, you have the right to request:

Access: The data subject shall have the right to obtain from the data controller confirmation as to whether or not data concerning him/her are being processed, as well as detailed information about certain aspects of the processing being carried out.

Rectification: The data subject shall have the right to obtain the rectification of inaccurate personal data concerning him/her or the completion of incomplete data.
Deletion: The data subject shall have the right to request the deletion of his or her personal data; in any case, deletion shall be subject to the limits established in the regulatory regulation.
Limitation of processing: The data subject shall have the right to request the limitation of the processing of his or her personal data.
Opposition to processing: In certain circumstances and for reasons related to their particular situation, the interested party may oppose the processing of their data. ROCERSA, S.L. will stop processing the data, except for legitimate, imperious reasons, or the exercise or defence of possible claims.
Right to data portability: In other words, you have the right to receive the personal data concerning you, which you have provided to a data controller, in a structured, commonly used and machine-readable format and to transmit it to another data controller.
The aforementioned rights may be exercised by means of a written and signed request addressed to ROCERSA, S.L., Camino Viejo de Onda s/n, 12540 Vila-real or via the e-mail address: rgpd@rocersa.com.

 

 What happens if I do not provide the requested data?

The identification data belonging to the client/user, as well as other contact data and any other data that may be required by the applicable regulations, must be declared and refusal to provide them could make it impossible to access the service. The remaining data requested are voluntary, so failure to provide them will not prevent the establishment of the contractual relationship.

 

Protection by the supervisory authorities.

If you consider it appropriate, you may request the protection of the Spanish Data Protection Agency by filing the corresponding complaint. www.agpd.es. C/ Jorge Juan nº 6 28001 Madrid. Security measures.

ROCERSA, S.L. has adopted the legally required levels of security for the protection of personal data, and has installed all the technical means and measures within its reach to avoid the loss, misuse, alteration, unauthorised access and theft of personal data provided to ROCERSA, S.L. Nevertheless, the user must be aware that security measures on the Internet are not impregnable.

 In general terms, for what purpose will we process your personal data?

Administrative management.
Security of goods and/or persons, by means of the video surveillance system.
To respond to queries or suggestions for quality control.

 What is the legitimacy for the processing of your data?

Management of information about your reservation, prior to your arrival. Contractual fulfilment.
To enable the management of your benefits. Contractual compliance
Security of goods and/or persons, by means of the video surveillance system.  Legitimate interest.
To enable the management of the business relationship with customers and/or suppliers. Legitimate interest.
To make it possible to respond to queries or suggestions for quality control. Legitimate interest.

 To which recipients will your data be communicated?

In general, the only communications envisaged are those that are legally obligatory (communication of data of the interested parties to police authorities according to the Law on Citizen Security) and others that may be legally established, for example with the AEAT (Spanish Tax Authorities).

Apart from the aforementioned, third parties, Data Processors, may have access to your data.

 

 What happens if I do not provide the requested data?

The identification data belonging to the interested party, as well as other contact data and any other data that may be required by the applicable regulations, must be declared and refusal to provide them could make it impossible to access the service. The remaining data requested are voluntary, so failure to provide them will not prevent the establishment of the contractual relationship.

 

 Security measures.

The Company has adopted the legally required personal data protection security levels, and has installed all the technical means and measures within its reach to avoid the loss, misuse, alteration, unauthorised access and theft of the personal data provided to ROCERSA, S.L. Nevertheless, the user must be aware that security measures on the Internet are not impregnable.